<\/p>\n\n\n\n\n
Everything you need to know about the product and billing.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n
Each tool that requires a battery comes with two fully charged batteries placed in the same locker, on the charger. When you’re done using them, simply return the batteries to the charger in the same locker so they can recharge for the next user. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre instructions for use also available?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! User manuals can be found in our digital catalog on the website.<\/span> <\/span>Each item includes a manufacturer-provided manual.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhere can I see all rental lockers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can see all of our rental lockers in the <\/span>rental locker map<\/b><\/a>.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I create a business account?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tCreating a business account is not available at this time.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre there any discounts for regular customers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tAt the moment, we don\u2019t offer discounts for regular customers, but we\u2019re actively working on improving our services and exploring ways to introduce such perks in the future. Stay tuned! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre all items insured?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Yes! User manuals can be found in our digital catalog on the website.<\/span> <\/span>Each item includes a manufacturer-provided manual.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhere can I see all rental lockers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can see all of our rental lockers in the <\/span>rental locker map<\/b><\/a>.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I create a business account?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tCreating a business account is not available at this time.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre there any discounts for regular customers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tAt the moment, we don\u2019t offer discounts for regular customers, but we\u2019re actively working on improving our services and exploring ways to introduce such perks in the future. Stay tuned! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre all items insured?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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You can see all of our rental lockers in the <\/span>rental locker map<\/b><\/a>.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I create a business account?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tCreating a business account is not available at this time.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre there any discounts for regular customers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tAt the moment, we don\u2019t offer discounts for regular customers, but we\u2019re actively working on improving our services and exploring ways to introduce such perks in the future. Stay tuned! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre all items insured?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Creating a business account is not available at this time.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre there any discounts for regular customers?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tAt the moment, we don\u2019t offer discounts for regular customers, but we\u2019re actively working on improving our services and exploring ways to introduce such perks in the future. Stay tuned! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre all items insured?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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At the moment, we don\u2019t offer discounts for regular customers, but we\u2019re actively working on improving our services and exploring ways to introduce such perks in the future. Stay tuned! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tAre all items insured?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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We offer optional insurance for an additional fee, so you can feel confident in case of accidental damage. However, please note that insurance does not cover theft. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI couldn\u2019t complete the rental \u2014 do I have to pay the full amount?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If you weren\u2019t able to complete the rental, please contact our <\/span>support team<\/span><\/a>.<\/span> <\/p>\nYou\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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You\u2019ll only be charged for the actual time the item was in use. If the return failed due to a technical issue on our end, we\u2019ll take full responsibility.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if the item gets stolen?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If an item is stolen, please contact our team immediately using the information provided <\/span>here<\/span><\/a>. Unfortunately, theft is not covered by insurance, so you will be charged the full value of the item. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item was damaged during the rental period \u2013 what happens next?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If the item was damaged during your rental, please return it to the locker and report the damage by filling out the form <\/span>here<\/span><\/a>.. Describe the situation as clearly as possible. <\/span><\/p>\nWhat happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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What happens next depends on whether insurance was purchased: <\/span><\/p>\n\nIf insurance was purchased, <\/b>no additional fees will be charged (except in cases not covered by the insurance, such as theft).<\/span> <\/li>\nIf insurance was not purchased, <\/b>you may be charged the full value of the item or the repair cost \u2014 depending on the extent of the damage and whether the item was used according to its instructions.<\/span> <\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tI received the wrong item \u2013 how do I fix it?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If you received the wrong item, please return it to the rental locker and contact our support team. Any charges that were made to your payment method will be fully refunded. <\/span>\n<\/span><\/p>\nYou\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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You\u2019ll find our contact details <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tThe item isn\u2019t working or is damaged \u2013 what should I do?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If the item is damaged or not working, please return it to the rental locker as soon as possible and contact our support team right away so we can resolve the issue promptly.<\/span> You can reach us by using our contact information found<\/span> here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat should I do if the locker won\u2019t open or close?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPlease get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Please get in touch with our support team. You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I return the item to a different locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tNot yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Not yet. For now, items must be returned to the same locker from which they were picked up. We\u2019re working on expanding this feature to make returns even more convenient in the future! <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I return an item to the locker?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tGo to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Go to the rental locker, scan the QR code, or enter your order number (sent via SMS or email). The locker will automatically open the correct compartment \u2013 simply place the rented item inside and close the door. <\/span>\n<\/span>\n<\/span>The rental period will stop as soon as the item is returned, and the payment will be automatically charged to your saved payment method. <\/span><\/p>\nAfter a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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After a successful return, we\u2019ll send you a confirmation via SMS and\/or email, along with your rental invoice.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I see the available equipment before renting?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Yes! You can browse all available products, their descriptions and user manuals in our digital product catalog. That way, you can check out the tools in advance and choose exactly what you need.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I rent more than one item at the same time?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Yes, but each item is processed as a separate order. <\/span><\/p>\nYou can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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You can rent up to two items at once. Each rented item must be returned individually \u2013 they are not handled as a single combined order. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow long can I keep the rented item?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYou can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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You can keep the item as long as you need. There\u2019s no fixed return date, but keep in mind that the time is counted continuously until the item is returned. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow do I start a rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tTo get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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To get started:<\/span>\n<\/span><\/p>\n\nGo to <\/span>tulz.lv<\/span><\/a>, sign up, and verify your identity.<\/span> <\/li>\nAdd your payment method.<\/li>\nChoose the item you want to rent and make a reservation.<\/li>\nHead to the rental locker location and pick up your item.<\/li>\n<\/ol>\nYour rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Your rental will start automatically after you pick up the item, or after 15 minutes of free reservation time. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tCan I get an invoice for my rental?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tYes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Yes \u2013 the invoice will be sent to the email address you provided after the payment is completed. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat if my payment fails?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tIf the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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Quick help and clear information for customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tulz.lv\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Tulz.lv - Elektroiek\u0101rtu noma\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/tulz.lv\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T21:24:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tulz.lv\/en\/faq\/\",\"url\":\"https:\/\/tulz.lv\/en\/faq\/\",\"name\":\"Frequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma\",\"isPartOf\":{\"@id\":\"https:\/\/tulz.lv\/en\/#website\"},\"datePublished\":\"2024-11-06T18:21:14+00:00\",\"dateModified\":\"2025-10-13T21:24:35+00:00\",\"description\":\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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If the item has already been returned but the payment doesn\u2019t go through, we\u2019ll automatically retry the payment every 24 hours for up to 5 days. If the payment still fails after that, the case will be forwarded to a collections process.<\/span><\/p>\n <\/p>\nIf you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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<\/p>\n
If you\u2019d like to resolve the issue sooner or have any questions, please don’t hesitate to contact our support team \u2013 we\u2019re always happy to help! You can find our contact information <\/span>here<\/span><\/a>.<\/span> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhat payment methods do you accept?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tWe accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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We accept credit cards and debit cards, as well as Google Pay and Apple Pay. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tDo I need to pay a security deposit? Reservation payment<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\n\n\n\n\n\n\n\nA security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\nThis applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tWhen and how is the payment charged?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tPayment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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A security deposit is not required, but all orders are subject to a prepayment of \u20ac50. This amount is charged at the time of booking, and any remaining balance after the rental period is refunded.<\/p>\n
This applies to new customers. Once a customer attains \u201ctrusted customer\u201d status (automatically assigned by the system based on internal criteria), the prepayment is reduced to \u20ac10.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
Payment is automatically charged either after the item is returned or every 24 hours if the rental is ongoing. The amount is charged to the payment method provided during registration. <\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tHow is the rental fee calculated?<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\tThe rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\nAfter that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\nExample: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\t\n\t\t\n\t\t\tStill have questions?<\/h3>\nCan\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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The rental fee is calculated automatically based on the actual usage time.The tariff starts per minute (for example, \u20ac0.15\/min).Once you reach 60 minutes, the hourly rate is applied automatically (\u20ac9.00\/h).<\/p>\n
After that, the system ensures you never overpay:as soon as the accumulated hourly cost becomes more expensive than the 24-hour price, the system automatically switches to the 24-hour tariff.<\/p>\n
Example: for an item with a \u20ac9.00\/h rate, after 3.33 hours the system will automatically change the price to the 24-hour tariff.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n
Can\u2019t find the answer you were looking for? Contact our team.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\tContact us\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div> \n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1192","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently asked questions - Tulz.lv - Elektroiek\u0101rtu noma<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about Tulz rentals, payments, and locker use. 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